RETURNS, CANCELLATIONS, Ts and Cs

I Am That – Studio classes, bookings, workshops, events and passes are non-refundable. Please note that we have a cancellation policy of 2 hours for afternoon classes and 12 hours for morning classes. Any cancellation occurring OUTSIDE this window is considered and early cancel and will be credited to your MindBody account. Any cancellation WITHIN this window is considered a late cancel and is charged/not credited.

Please note that an additional no-show penalty of $10 is charged for failiure to arrive to Reformer classes and Sauna bookings, without cancelling, due to their very limited availability. Theses spots are usually waitlisted and this fee is meant to minimise the amount of spots that go to waste.  For any mat and Yoga classes, this penalty does not apply as these have much larger capacities.

Please note that classes need to be cancelled on the MindBody account. Verbal, email, DM or sms cancellations may not be processed. From Sept. 10 2022, you will be able to cancel/reschedule/manage your classes via the website and SMS chatbot as well. 

Bookings for events, trainings, courses and workshops are non-refundable but can be transferred to other people. Please email us at collingwood@iamthat.studio to change your booking.

I Am That – Studio classes, workshops and events start on time. Please note that we are unable to admit students after the class has started as this disrupts the class for the other students that started on time. 

Late arrivals count as late cancels and cannot be credited or refunded. 

Please ensure you arrive a few minutes before the class to ensure that you are ready when the class start time approaches. If this is your first class, please arrive with enough time to spare so that we can register, introduce you and show you everything you need for your class. 

Please note that we are unable to delay start times or take requests to do so either telephonically, via DM on our socials or via SMS/email. 

As we offer over 70 classes per week, you may be able to join the next class on the schedule IF there is availability. However, should this not work out, we are unable to rebook you for a different day.

If you are unhappy with our products for any reason, we’ll gladly accept a return of any full-priced items (excluding those below) within 14 days of purchase (sales items excluded). Items should be returned in their original condition, unopened/ unused and with their tags attached.

Non-returnable/refundable items

include:
Vouchers
Class Passes
Memberships
Subscriptions
Event/Workshop bookings outside the cancellation policy
Used products
Opened products not in original packaging and condition.

I Am That – ONLINE is a subscription service. After your 2-day free trial you will be charged either weekly or monthly, (depending on what option you choose) until you cancel the subscription yourself either in your account or via email to collingwood@iamthat.studio. If you cancel within this trial period you will not be charged.

Please note that cancellations via your account are instant while cancellation requests via email may take up to 48hrs to take effect. To learn how to cancel your subscription in 2 easy steps within your account, please watch the following 40sec tutorial: https://bit.ly/3PWzncc

There is no lock-in contract. You can cancel anytime. NB: subscription fees are non-refundable. 

• 3-month (or-6 month, depending on your offer) minimum commitment, not including suspension periods (Though we hope that you will stay forEVER 😊)
• This minimum term is not enforced during Government-imposed closures.
• Should government-imposed closures occur, you will be given the option to continue your membership and practice with us online, or pause/cancel.
• Debits will continue after your minimum term as usual, unless I Am That – Studio, is advised in writing (email will suffice) two weeks prior to the contract termination date
• Any and all arrears payments are your responsibility and must be paid in full
• Please note that for credit card payments, ‘EziDebit Healthfitness Newstead Australia’ will appear on your credit card statement as the payment reference
• For change of account details or lost or stolen cards, please notify us in writing (email will suffice)
• Declined or dishonoured payments will incur a one-time fee of $9.90 charged 7 days after the failed transaction
• You are entitled to up to 5 weeks of membership suspended per calendar year
• Your membership can be suspended for a minimum of 1 week
• Please give a minimum of 2 week’s notice of any suspension to ensure it occurs in time for the payment cycle, via email only to collingwood@iamthat-yoga.com
• Please note that verbal cancellation or suspension requests cannot be accepted, in order to avoid anyone falling through the cracks.

If you have changed your mind or are not satisfied with the delivered product, please keep the item unopened, with all wrapping and tags in tact. Please resend the item in the same or similar box it arrived.

All online returns need to be sent to the below address, we recommend sending your Return back via a trackable method:

I Am That – Yoga
1-7 Emma Street
Collingwood,
VIC 3066

Please Note: All returned items must have their original tags still attached, and be unopened and un-used.

Once received and processed, your refund will be credited to your original method of payment minus original shipping charges and duties paid. Purchases made via gift vouchers cannot be refunded, only exchanged. Please allow up to 7 business days for your refund to be processed. You will be notified by email once finalised.

Please Note: Shipping and duties will not be refunded by I Am That, however if you paid duties on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.

Sale items may not be returned or exchanged.

You may not return full price items bought with a discount code.

Of course! Mats can be exchanged for vouchers to be used for other I Am That –  services (Melbourne or online) and products. Just contact us and we will start the exchange process. Depending on where you live, the time it may take for your exchanged product to reach you, may vary, although we aim to process all exchanges within 1-3 days, you will need to allow shipping time on top of this.

If you have received a faulty item please email us (with a photo of the fault) and We will replace the item if the stock is available or refund you upon return. In this case, shipping of the second item is, of course, on us. Please note this applies only if the item has not been used

If you have received an item you did not order, please email us at so we can resolve this for you.

Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via trackable method for peace of mind. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item